Thrive AviationThrive Aviation
3 of 4 on Thrive Aviation
Brendan WilliamsOwner, sales · you
on
Marcus LeeSourcing THRIVE-148, two operators on the line
on
Joanne SchumacherOps · away until 13:00, Marcus covers
away
Elena RuizAccounting · INV-005 ready
on
Thursday, Sep 315:56 MST, Scottsdale
JM

John MercerTop 10

Mercer Family Office, Scottsdale. Client since 2023, referred Rob Castellano. Flies with Claire and the kids, usually with the dog.
Trips
11
5 this year
Lifetime
$612,400
$284,100 this year
Margin
16.4%
$100,400 lifetime
Flies next
Dec 19
Aspen, booked, THRIVE-150
Open items
2
Passport, Christmas car
This year flown by month, booked outlined5 flown · $284,100 · 1 booked · $61,200
Jan 2 to 5 · $96,400J
No tripsF
Mar 20 to 24 · $57,300M
Apr 17 to 19 · $38,200A
No tripsM
Jun 12 to 14 · $33,300J
Jul 3 to 10 · $58,900J
No tripsA
Nothing flown yetS
Usually Cabo · not bookedO
No tripsN
Dec 19 to 27 · $61,200 bookedD

Before you meet John

His last trip was Aspen in July on N280TV, five of five, and he texted afterward to thank Tom the driver by name. The one before it had a 55-minute de-ice delay at KASE in January; he was gracious about it but mentioned it twice. Bring it up before he does.

Two things are open. Ella's passport expired Aug 14, which matters because he tends to book Cabo in October. And the Christmas trip on Dec 19 has no ground arranged yet in Aspen, Tom is holding the date informally.

He's referred one client this year, Rob Castellano. He's asked twice about a jet card. Not a member yetSource asked Jan 14 and Jun 3, 2026, both by text · Elevation would fit his 11 trips a yearStart intakeCorrect. He likes knowing what the aircraft costs you, so lead with N280TV rather than an off-fleet option.

Booked 1 upcoming3 of 7 gates · ground open

Dec 19 to 27
KSDL → KASE, ChristmasTHRIVE-150, N280TV, 5 passengers and Bo, 3 of 7 gates
$61,20016.5% margin
Ground open

Past trips 11, showing 54.8 avg rating · 16.4% margin

Jul 3 to 10
KSDL ⇄ KASEN280TV, 5 passengers and Bo
$58,90016.8%
★★★★★
Mar 20 to 24
KSDL ⇄ MMSD, spring breakN280TV, 5 passengers
$57,30017.0%
★★★★★
Jan 2 to 5
KSDL ⇄ KASEN715VM, 8 passengers, de-ice delay
$96,40014.9%
★★★★☆
Nov 22 to 26
KSDL ⇄ KSFO, ThanksgivingJet Linx G280, 5 passengers
$44,10015.2%
★★★★★
Oct 11 to 14
KSDL ⇄ MMSD, Columbus DayN280TV, 4 passengers and Bo
$55,80017.1%
★★★★★

People who flies, who books6 on file · 1 passport

JM
John MercerPrincipal. Approves by text, wants the cost basis.
Approves
CM
Claire MercerSpouse. Gluten-free, forward club, decides on catering.
Flies
EM
Ella Mercer, 14Passport expired Aug 14.
Flies
SM
Sam Mercer, 11Pizza, window seat, motion sickness on the descent into Aspen.
Flies
DO
Dana OrtizAssistant. Logistics, passports, invoices. Email or text, fast.
Books
🐾
BoLabradoodle, 40 lb, cabin. Operators must take pets.
Flies

Preferences learned from 11 tripslast confirmed Jul 10

Aircraft
N280TV first. Challenger 350 is fine. Doesn't like the G600 for family trips, too much aircraft.
Seating
John aft, Claire forward club, kids together across from her.
Catering
Claire gluten-free. Kids, pizza on the return. John, black coffee and the Journal. No shellfish for anyone.
Ground
Suburban. Tom in Aspen, Cabo Executive Transport in Cabo. Never a van.
Reach him
Text John for approvals, email Dana for everything else. No calls before 8 AM.
Money
Wants the cost basis on your aircraft. Pays by wire, Dana sends it within a day.

Documents and billing1 expired · $0 due

Passports5 on file, needed for Cabo
Ella expired Aug 14
Sam MercerPassport
Expires Nov 2026
Pet health certificate, BoNeeded for Mexico, 10 day validity
Per trip
Bills toMercer Family Office LLC, W-9 on file
Current
TermsCard hold on signature, wire in full T-2
$0 outstanding