Thrive AviationThrive Aviation
3 of 4 on Thrive Aviation
Brendan WilliamsOwner, sales · you
on
Marcus LeeSourcing THRIVE-148, two operators on the line
on
Joanne SchumacherOps · away until 13:00, Marcus covers
away
Elena RuizAccounting · INV-005 ready
on
Thursday, Sep 315:56 MST, Scottsdale
New brokerage? Run the ten-minute setup and see Airbroker at day one: mailbox, clients, aircraft, rates, brand, first quote.
Run the setup

Thrive Aviation

Your tenant. Clients, mailboxes, vendors, rates, rules, and branding are yours; the aviation layer underneath is shared.
Brokerage
Legal name on contracts and invoices
Thrive Aviation LLC, Part 135
Client pages
Quotes, itineraries, and portals live here
thrive.aero
Mark and colors
Applied to every client-facing page and PDF
Thrive Aviation

Deliverables

every client page and PDF, in your brand
Template
Applies to the quote page, itinerary, invoice, and portal. Preview any of them below.
Brand color
Buttons, marks, and accents on client pages
Preview as the client
Live pages on thrive.aero, with the template and color above

Modules

on for Thrive while we test; add-ons for everyone else
Charter brokerage
Intake, sourcing, quotes, booking gates, ops, closeout. The core.
Included
Owner services
Owner trips at cost plus fee, the owner portal, charter approvals on managed tails
Included
Jet card
Card products, members, hours ledger, card trips with their own gates, member portal
Add-on, later
Part 91k fractional
Shares, owner hours, interchange, monthly management, program scheduling
Add-on, later
Client portal
Trips, documents, invoices, approvals on your domain
Included
A module off means its screens, its gates, its rail item, and its portal pages don't exist for that tenant. Nothing is greyed out; it's simply not there.

Gates

what has to be true before a trip moves
Charter, retail
Aircraft assigned, client approved, contract signed, card hold placed, operator confirmed, ground set, release check
7 gates
Charter, international
Adds documents (passports, pets) and customs and permits
9 gates
Owner trip
Aircraft, owner approved, payment, crew confirmed, release check. No quote, no contract
5 gates
Closeout
Flown, actuals in, variance decided, pass-throughs paid, client record updated, closed
6 gates

Rules

what Airbroker does without asking

Automation

off by default · each one has a manual path that ships first
Read a client reply as a yes
Airbroker flags a text or email that reads as an acceptance. You still click.
Read asks and fees out of vendor email
Manifest requests, call-out and de-ice fees surfaced as a card. You still decide comped or billable.
Match incoming trip sheets to trips
By routing, dates, and FL3XX code. Otherwise you attach it by hand.
Parse free-text intake
Route, dates, passengers from a sentence. Always a draft you confirm.
Send nudges on schedule
Drafted for you either way; on, they go without a click.
Send the final at T-48h
On, it goes by rule; off, Now reminds you.
Day-of texts: wheels-up, touchdown, post-trip
From tracking. Off, you send from the day card.
Draft the good-to-book and please-book emails
Always drafted; on, sent with the 7-second hold instead of your click.
Rule: Airbroker never does anything to a client or a vendor you didn't press a button for. Everything above is a convenience on top of a manual path, per tenant.
Margin floor
Quotes below this need an approver before they send
12.0% of net revenue
Chase cadence
Nudges on unopened quotes and unsigned agreements
24h, then 48h, then you
Client comms
Default channel for approvals; client records override
Text first, email for documents
Quiet hours
No outbound client messages
9 PM to 7 AM, client local
Delay billing
From the standard agreement
Over 30 min, at cost, broker decides
Fleet first
Your aircraft lead every quote when open; off-fleet only for comparison or when unavailable

Money

taxes, fees, terms, and cards
Federal excise tax
Domestic air transportation; international uses head tax
7.5%
Segment fee
Per passenger per segment, applied when the manifest is complete
$5.20
Terms
Standard on every charter agreement
50% on signature, balance T-2
Card fee
Added to card settlements, disclosed on the quote
4%
Owner management fee
Default for owner trips; agreements override
12% on direct cost
AP cards
What you pay vendors with. Not client cards.
Amex ••• 1008, Chase ••• 4471

Mailboxes

shared inboxes read fully; personal ones file only what matches a known party
M365
charter@flythrive.com
Shared. Read and send. New requests land here first. Filed 312 this month, asked you about 9.
SharedConnected
M365
ops@flythrive.com
Shared. Vendor traffic, FBO confirmations, operator invoices. Sends vendor requests as this identity.
SharedConnected
M365
brendan@flythrive.com
Personal. Read only, files only known parties. Client comms send as Brendan. Excludes Personal and Board folders.
PersonalConnected
M365
marcus@flythrive.com
Personal. Read only, known parties. Operator replies thread to trips from here.
PersonalConnected
—
joanne@flythrive.com
Not connected. Joanne can connect from her profile. Until then, vendors who write to her directly land nowhere.
Personal
Forwarding addresses, for anything that can't connect: in@thrive.airbroker.io for the brokerage, thrive-151@in.airbroker.io per trip. Anything sent from Airbroker is BCC'd automatically so replies come home.
Personal mailboxes are never stored in full. Airbroker keeps a message only when it files it to a trip, client, vendor, or teammate; everything else it forgets after a duplicate check. Each person sees a weekly receipt of filed, skipped, and asked.

Connections

where trips get their facts
TX
Business number
+1 (480) 555-0177, texts thread to trips
Connected
ES
E-sign
Charter agreements, signing by text link
Connected
ST
Stripe
Invoices, card holds, payment events
Connected
FA
FlightAware
ADS-B for every tail on a trip
Connected
FL
FL3XX
Your fleet schedule and operator holds
Connected
AV
Avinode
Marketplace sourcing, reconciled into offers
QB
QuickBooks
Closeout books margin and pass-throughs

Roles

the switches are Airbroker's; the names and the mix are yours
Owner
Brendan
Opens on Now, Sales lens
Sales director
unassigned
Opens on Now, Sales lens
remove
Broker
unassigned
Opens on Now, Sales lens
remove
Sourcing
Marcus
Opens on Now, Ops lens
Operations
Joanne
Opens on Now, Ops lens
Client services
unassigned
Opens on Now, Ops lens, no money panels
remove
Owner services
unassigned
Opens on Flights, owner trips, no amounts
remove
Accounting
Elena
Opens on Money, closeout
Green switches are money. A role with none of them sees the trip, the channel, the ops, and the client, and no numbers anywhere, including in chat. Rename a role by clicking its name.

Team

who has which role
BW
Brendan Williams
brendan@flythrive.com · @sales, @everyone
sees moneyDeactivate
ML
Marcus Lee
marcus@flythrive.com · @ops, @everyone
sees moneyDeactivate
JS
Joanne Schumacher Away
joanne@flythrive.com · @ops, @everyone
no moneyDeactivate
ER
Elena Ruiz
elena@flythrive.com · @accounting, @everyone
sees moneyDeactivate
Change a role from the dropdown; it takes effect at their next request. Deactivating hands their open items to the group.